Frequently Asked Questions
You will find here a list of the most common questions around reservation or charging.
If you cannot find the answer your are looking for, contact us with the form below.
General
What is r3charge?

r3charge is a booking service tailored to travelers with electric vehicles that helps to find and book hotels with EV charging stations worldwide.

Why r3charge?

For EV owners it is usually a challenge to find a hotel with EV charging point when traveling. With R3Charge you can find an EV friendly hotel or a hotel next to a public charging station at the lowest possible rates.

What is the advantage of using r3charge compared to Hotels.com or Booking.com?

Some hotel listings already have filters for EV charging points, however, they provide no further information about what kind of charger it is, how many and what is the cost.

r3charge’s database of hotels includes those hotels that have charging stations at their premises and those that have charging stations nearby with detailed information about the chargers (number of stations, equipment info, usage cost, exact location, etc.)

Do you offer special discounts?

We provide the best available rates for the dates of your stay. The discounts are already included in the price.

Can I book without a credit card?

No. You will need a credit card or debit card to book a hotel on this website.

Where can I find directions to the hotel?

At the top of the Hotel page, you can find the address of the hotel. There is also a map of the area around. Enter a destination into your car navigator and get step by step directions

Booking
Where is my booking confirmation?

Once you have confirmed your booking, it should take up to one minute to receive confirmation of the booking to the email address associated with your account on r3charge. If it is not there, please make sure to check your junk inbox.

 

Can I modify my booking date or room type?

Unfortunately, it is not possible to modify a reservation once it has been booked. If you want to make a modification, you can either cancel the reservation and rebook or contact the property directly to make an arrangement. Most hotels will be happy to help you.

Can I cancel my booking?

Yes. With a refundable rate, r3charge can offer a cancellation free of charge or with a cancellation fee. Usually, rooms with free cancellation are more expensive. You may be able to cancel your reservation using a link in your reservation email. If you cancel your booking one day before the check-in, the cancellation fee may apply.

With a non-refundable rate, if you cancel you pay the whole price.

 

 

EV charging
How can I know if a hotel has a charging station on its premises?

Hotels that own charging stations are marked with a red lightning sign in the list of hotels.

Can I charge my EV for free?

Usually, hotels offer charging stations for free, while public charging stations may require payment or not.

What types of charging stations do you list?

We display two types of charging options: charging points offered by hotels on their property, usually on their own premises or their private parking, and publicly accessible charging points provided by the local government on public streets, off-street chargers in public parking garages or public charging points offered by nearby businesses. Detailed information about the public charging stations including the number of stations, equipment info, usage cost, exact location, etc. is gathered from https://openchargemap.org/ 

Please always check the access conditions and pricing information from the charging point operator.