Our rule book to provide the best user experience for visitors with electric vehicles
More than just a plug
Best practicies to setup your charging point location and hardware
Make your charging points easy to access.
Clearly mark the designated parking spots for EVs to help EV drivers to find the appropriate parking easily and avoid the spots to be taken by mistake by ICE users.
Provide visible instructions on how to operate the charging point and the property rules regarding its utilisation
If your property offers enough parking spots for your guests, we recommend to reserve the charging station parking spots only for EVs.
Charging point hardware
Park, plug, walk.
Cable: we recommend using charing point with tethered cables as it avoids users to use their own charging cable that might be located in a difficult to access part of the trunk. With tethered cable, users can simply plug their vehicle as they arrive regardless if sessions starts right away or at the reception desk.
Socket type: as plug types has been finally standardized in all the European Union, your installation will be able to cover the vast majority of the EV fleet with a socket called Type 2. For the vehicles that are still equipped with a CHAdeMO plug type or other national standards, most of the owners will have their own adaptors when traveling.
Access: if your parking is a private or semi-private space (i.e. shared parking garage), we recommend to not use locked cable that would require to pick a key or a card to the reception desk. Eventually, you can ask users to use a charging network badge to unlock the charging point (see more under Payment section).
There are several payment options available for your charging points.
As part of the hotel bill: this is the most convenient solution for most of the users. The charging service will be billed directly at check-out on the hotel bill using the information from the charging management software. However, in case of absence of desk personnel (self check-in, outside operating hours) this can have limitations.
Payment using credit card: this solution is the most practical as most user have a credit card but is not recommended as installing a credit card payment terminal can be costly and fees are relatively high for low transation amounts.
Depending on your local regulations there are several options to bill for your charging services.
Free: it is the easiest and can be easily offered considering a full charge of a popular vehicle such as Nissan Leaf only cost 5€ depending on your electricity tariff. Your guests will love you but this can have limitation depending on the type of business you operate at your property.
Flat rate: a fixed fee as a charging service or included into an overnight parking stay. It is the most common approach but can be unfair for people requiring small electricity amount such as small EVs or plug-in hybrid vehicles.
Metered: guests are charged for the exact amount of electricity used.. This is the recommended approach and is well accepted within the EV community as it provides a fair balance between offering the service while covering part of the costs of the hotel for operating a charging point. We recommend to price energy close the utility cost price. It has to be noted that metered charging can be limited by local regulations.
Tiered: this is also a great alternative as a base amount of electricity or power output can be provided for free. Extra amount or faster output can be charged to guests. This solution simplifies access and starting session rules as all guests only have to plug their car in when arriving.
Time-based: we do not recommend billing customers based on the time based as charging speed and hence electricity consumption can vary widely from one vehicle to another. On top of that, having to move the vehicle after a certain number of hours can be a hassle for hotel visitors expected to stay at least overnight.
Payment at the charging point using charging operator badge or mobile apps: guests can start and pay for their charging stations using their charging operator badge as they would on a public charging station. Via a contract with charging operators, the hotel can decide of its own charging pricing, users are billed by the operator and the charging point owner get reimbursed at the end of the period by the charging badge operator. This practice is well accepted by EV users but as limitations since not all users have a compatible badge and extra fees can be charged by operators for this service.
Your hotel experience starts from the parking
Make the good impression from the first contact
Guide your visitors to the right parking spot.
Put signs to inform your visitors where are the charging points located and clearly guide them along the way using signs and marking.
Allow guests to access the charging point and plug their vehicle without the need to visit the front desk first.
The signage or instruction on the charging point screen should mention clearly the usage rules of the charging station including who is allowed to use the charging point, charging cost and payment rules.
During the stay
Make it seamless.
Your guests might want to use their cars after arrival or stay several days. We recommend to only bill a single time for all the charging sessions at check-out. If guests are paying using a third party charging operator badge, payment will be taken care of automatically by your charging point management software.
If only a few charging points are available and your guests stay several days without charging, we recommend to suggest them to free the charging point for other users that might need it as part of the EV charging etiquette.
Like a minibar.
If you do not use a direct payment at the charging point using third party charging operator badge, you will be able to add the charging cost to the hotel bill as part of the other services your property may offer.
If your charging price policy is per energy consumed, our charging management software will inform you of the exact amount of electricity used and calculate the final price according to your pricing policy.
If you use charging points with key or badge regulated access, do not forget to ask guests to return them.
Check-in and registration
Avoid necessary steps.
We recommend to let guests start charging sessions on their own directly from the charging point, this is particularly true in case of self check-in.
Alternatively, you can greet your guests at the hotel desk and start the session from your charging software.
We recommend using a charging management software that allow you to start and stop charging sessions, monitor access, consumption and generate credit notes directly from the hotel desk. All our charging points come as standard with our charging management software.
We do not recommend using keys or RFID badges to control charging sessions as they imply several back and forth from guests and can easily be lost.
After the stay
Keep a look on your installation, costs and customer feedback
Everything under control
Simplify your life with a Charging Management solution.
A charging management solutions help your track all the aspect from your charging equipment, from availability, revenues, costs or planned maintenance.
You can monitor your energy consumption and number of charging sessions at any time using our charging management software. Looking at these numbers will help you understand how many guests are using your equipment and how much extra income it has generated for your property.
If you notice that all of your charging points are frequently occupied at the same time, it might might mean that you need to add another charging point. In that case, just contact our commercial team, we will be happy to advise you how to add more charging capacity to your property.
In the contrary, if you notice that your charging equipment is rarely used, it could be due to a lack of communication toward the EV driver community that your property offer EV charging amenities. Via its network of partners and its large community, r3charge can help you communicate about your property and reach new potential guests.
Common issues and how to avoid them
Guests could not recharge their car overnight.
This issue can have several causes including a too low charging point output, too many vehicles charging at the same time or a wrong configuration of your load balancing rules. Depending on your electrical installation and electricity provider contract, this can be improved by either upgrading your charging point to a more powerful one or modifying your charging time rules. You can contact our service team for an assessment of your situation.
Learn more on EV charging for hotels
Make your hotel a EV magnet
EV users are now traveling long distance and expect to find charging solutions at destination.